EACA Celebrates 10th Anniversary
BEND, OR (May 28, 2008) – The Exhibitor Appointed Contractors Association (EACA) recently observed their 10th anniversary as trade show industry association. Dedicated to "raise the level of service excellence on the showfloor", the EACA held its first ever meeting at Chicago's McCormick Place on May 8 ,1998.
"Our first ten years have
gone by rather quickly,” noted Susan Renner, The TERM Group and EACA
President. "But in that time
there has been much accomplished and much we can be proud of,” she continued, "
not the least of which is that the EAC community now has well-established
representation among the other stakeholders in our industry on issues that
affect our future – and the future of our industry.”
The EACA has been a service
driven association from its inception and counts a number of industry firsts
among its initiatives in the association’s first ten years. These accomplishments include:
industry’s first Code of Conduct & Ethics for its members. The EACA spells out in no
uncertain terms the responsibilities associated with doing business in the
trade show industry – and holds its members to those standards.
industry’s first emailed newsletter, The Showfloor Buzz, which recently
published its 500th edition.
registration for EACs, which allows a show’s exhibitors to make their EAC
selection online. At that
point the EACA is responsible for collecting the necessary paperwork and doing
the vetting required for the EAC to be credentialed to access the showfloor.
industry’s first national Customer Service Training program for showfloor
workers. This 16 hour
program provides participants with CEU credits for successful completion.
industry’s most comprehensive web site for show floor logistics. The EACA web site receives more
than 50,000 visits per month from exhibitors looking for exhibit services
solutions and service providers.
The EACA’s 10th
Anniversary will bring about a special celebration at its upcoming Annual
Conference in Philadelphia (July 28-29, 2008 at the Pennsylvania Convention
Center). There will be a 10th
Anniversary Celebration Reception on Monday, July 28 from 5:30pm to 7:00pm
where the association will recognize all its Past Presidents, and all those
companies who have been members for 10 years. Later in the year, the EACA plans to host a special
retreat for all its Past Presidents, and current President, to map out plans
for the next 10 years.
"We are pleased to have the
opportunity to celebrate our 10th Anniversary as an industry
association,” Renner said. "It’s particularly gratifying when I look
back at how much we’ve accomplished and grown in our past ten years. EACs are now a much more widely
recognized full partner in the production of trade shows, " Renner added. "Our philosophy from
day one has been that we need to do whatever we can to improve customer
service, and the experience our customers have at trade shows. Because when the exhibitors
have a good show and want to come back the following year everyone wins,” Renner concluded.
The Exhibitor Appointed Contractors Association (EACA) is the trade show industry's only association that is solely dedicated to "raising the level of service excellence on the showfloor." The EACA represents and supports the interests of those exhibitor appointed contractors and other exhibit services organizations that service customers on the trade show floor. The association is currently comprised of more than 200 member companies representing more than 12, 500 full time trade show professionals and more than 50,000 part time trade show workers. The association is headquartered in Bend, OR.
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Washington DC Carpenters Sponsor
Customer Service Training
BEND, OR (July 22, 2008) –
In support of the their ability to continually improve the satisfaction of
trade show exhibitors at events in Washington DC, and the surrounding area, the
Mid-Atlantic Regional Council of Carpenters recently sponsored a Customer
Service Training program at the Washington Convention Center for its members. The Customer Service
Training program was produced and provided by the Exhibitor Appointed
Contractor Association (EACA), a trade show industry association of exhibit
Washington DC Customer Service Training Program targeted a number of exhibits
professionals including middle managers/foremen/leads and in-house
stewards. The program objectives
included, but were not limited to:
participants to the value of happy satisfied customers and how this contributes
to increased work hours
· Identifying the
skills and knowledge required to be successful, to create a desired culture and
to ultimately create a world class customer service program
· Implementing a
customer service process that will improve communication, attitude, employee
morale and self worth
how customer service impacts corporate culture
· Teaching a
proven, effective communication process that leaves nothing to chance
tradeshow employees to use the newly learned techniques for greater success in
their jobs and personal lives.
The Customer Service
Training program was developed and delivered for the EACA by Randy Eppard,
Ph.D., of Organizational Strategies, specialists in customer service, performance
improvement, and program design, development, implementation, and
evaluation. Prior to
founding Organizational Strategie, Randy served as the director of the
Mid-Atlantic Regional Council of Carpenters—Joint School of Carpentry. His primary responsibilities were
to provide the necessary skills and knowledge needed for apprentice,
journeymen, foremen, and other members of the United Brotherhood of Carpenters,
to be successful leaders in the field of carpentry. In addition to his consulting business, he is an
associate professor for University of Maryland University College, and he has
also served as a faculty member for the University of Virginia, Center for
"The ultimate goal of the
Carpenters in the Mid-Atlantic Region is to deliver world class customer
service to the trade shows that come to Washington DC,” said Ted Hoffman,
President of Local 491 and MARCC Business Representative for Local 491. "The
customer service training is step one in a program that will enable us to be
more responsive to the needs of all our customers,” Hoffman said.
"We were very pleased to
provide the venue and the meeting space to support the Carpenter training
program, " said Steve Schwartz, Assistant GM of the Washington Convention
Center. "We realize that
labor is a significant component of the Washington Convention Center package of
services, and are committed to doing all we can to make our center a leader in
customer service and customer satisfaction,” Schwartz said.
The Exhibitor Appointed
Contractors Association (EACA) is the tradeshow industry's only association
dedicated to "raising the level of service excellence on the
association is currently comprised of more than 225 member companies representing
more than 12,500 full time trade show professionals, and more than 50,000 part
time trade show workers. The association is headquartered in Bend, Oregon.
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