Sue Huff, Medtronic
A four time nominee for the Intrepid Award, Sue finally received her recognition as Intrepid Award winner in 2013.
So how does an exhibit manager, a customer of our industry, get nominated for an award for customer service? Sue does it by being the model customer. She is the ultimate professional who continues to seek the information she needs to make the most informed buying decisions as a customer. But Sue doesn’t only create great benefit for her own company in the way she expects and demands superior customer service, she has become an advocate for that cause for all exhibit managers as a member of the Exhibit Industry Council (EIC). Sue’s input and guidance with this group is invaluable as it seeks to develop and advocate for exhibitor-focused Best Practices for the trade show industry.
Amanda Helgemoe, Nuvista
A three time nominee for the Intrepid Award,
Amanda received her recognition as Intrepid Award winner in 2012. Amanda is President of Nuvista, an I&D labor company and AV provider headquartered
in Dallas, TX, and current Secretary on the EACA Board. Also nominated in 2010 and
2011, Amanda continues to take a
strong leadership role in the promotion of the Exhibit Industry Council (EIC)
initiative. Assuming this
important role puts Amanda out in front of our industry, and exposes her
company to possible reprisals and retributions. In spite of this she marches on undaunted in pursuit
of improved customer service for exhibitors everywhere. For the great courage she
displays daily in this mission, Amanda is a most deserving nominee for the
Intrepid Award in 2012.
Bob Lessin, IUPAT
A six time nominee for the Intrepid Award, Bob Lessin, Business Representative of Local 831 received his long overdue recognition for being one of the most outstanding contributors to customer service in our industry in 2011. Bob received the 2011 Intrepid Award at the EACA Annual Meeting in conjunction with the TSEA Red Diamond Congress in Orlando, in July of 2011.
Bob has facilitated the development of a tradeshow installers training program that has made Southern California one of the most popular places for I&D companies to provide services for their exhibitor clients. Bob trains and develops top quality showfloor workers with a customer service approach that is second to none. Bob's program has been so successful that he has
been recognized nationally by the IUPAT, and has been officially designated the
International Representative of the IUPAT.
David is the General Manager for McCormick Place in
Chicago, a job that no one in our industry would envy this past year. In
spite of the challenges he faces in response to the very public
departure of two major shows from Chicago, David continues to deliver
the highest level of customer service for shows that utilize McCormick
Place. In addition, he is willing to revolutionize the way that shows
are produced there by working with the MPEA Board and the legislature of
the state of Illinois to gain greater control over the costs associated
with exhibiting by re-defining labor rules and labor costs there.
For his tireless efforts to improve value to exhibitors at McCormick Place, Dave is a most deserving winner of the Intrepid Award in 2010 .2009
Dave Mihalik / EliteXPO
Dave is the President of EliteXPO, a freight forwarding company
that services exhibitors nationally. He could easily have
been a nominee for this award in any year, but this year's
nomination comes in recognition for his many generous years of
volunteer service to several trade show industry associations
including TSEA, HCEA, EACA, and EDPA.
In addition, Dave almost single-handedly authored the Carrier
Standards of Performance an EACA sponsored document which
clearly defines the roles and responsibilities of all parties
to the freight forwarding end of our industry. This
document, endorsed by both the EACA and ESCA, has established a
common sense approach to resolving the conflicts that can arise
from time to time among all freight forwarding companies.
For all his efforts to improve freight forwarding specifically,
and our entire industry in general, Dave is a highly regarded
winner of the 2009 Intrepid.
Joe Mondelli / The TERM Group
In addition to his position with The TERM Group, Joe is the
EACA Chicago Chapter President who has spearheaded EACA’s
efforts to develop the EACA Customer Service training program.
Through Joe’s vision, energy and careful guidance, the
EACA Customer Service Training program has been delivered in
Chicago, Las Vegas, Orlando, and Washington DC. Joe has
personally shepherded our industry’s first formal
customer service training program into existence helping to
develop the curriculum, and finding sponsors necessary to
launch the first program. For his tireless efforts to improve
Chicago area customer servicing, Joe is a most deserving recipient of the Intrepid Award in 2008.
Ken Viscovich, International
Representative / United Brotherhood of
A constant supporter of
the EACA's efforts to innovate improvements in trade show
customer service, Ken has also been front and center at the
initiative to develop drug and alcohol testing in all carpenter
jurisdiction convention areas. Another significant feather in
Ken's cap, and list of achievements, is the development of the
Exhibit Industry Task Force. While on the Board of the
EACA, Ken suggested the development of an industry task force
that could take on huge projects such as drug testing, and the
development of the Universal Photo ID
protocol. Ken has succeeded in helping to facilitate Drug
Testing in Washington DC, and now has his sights set on several
other trade show cities. For all his tireless efforts to
improve exhibitor servicing and to make the trade show floor a
safer place to work, Ken is a well deserving recipient of the
2007 Intrepid Award.
Maugeri / Berm Studios.
Paul has been a fixture at Berm Studios in their exhibit
transportation department for more than 25 years.
His ability to find the best exhibit
transportation solutions for clients of Berm Studios is
legendary, and Paul is highly regarded throughout the industry
as an authority in exhibit transportation. He is also
widely known for organizing and moderating a series of
"Great Freight Debates” at TS2 over the past ten
years which brought to light a number of serious concerns and
problems in exhibit transportation. Paul is
also highly dedicated to our industry and has volunteered
countless hours to support industry associations like EDPA,
HCEA and TSEA.
For a lifetime of effort
at improving exhibitor servicing, Paul is an outstanding
recipient of the 2006 Intrepid
Mobley, Gen’l Mgr./CEO / Washington Convention
Tom is the first
building manager that opened his door to the EACA more than 15
years ago during the formation of the Illinois EACA.
He is the innovator of the TEAM - WE approach to
resolving issues that come up on the showfloor, and was
successful in getting all parties involved in trade shows in
Chicago to work together.
Now in Washington, DC, Tom continues to innovate and
build new coalitions in the interest of excellence in trade
show customer service. Earlier this year the
Washington Convention Center was the US trade show
industry’s first center that instituted random drug and
alcohol testing for showfloor workers – a move that is
sure to improve customer servicing and reduce accidents and
lost time injuries on the trade show floor.
Ted Peterson, Rich Johnson / Co-Founders of the Randy Smith Memorial
Golf Classic .
This dynamic team has shown great
dedication to the Foundation they started more than a decade
ago. Annually they bring together hundreds of industry
professionals to take part in a charity golf tournament that
benefits deserving industry workers and their families.
Inspired by the untimely death of their friend
and colleague Randy Smith, Rich and Ted have worked tirelessly
to let all in this industry know that we are one big
family. When some unfortunate event happens to any of us,
it effects all of us. Their energy, committment and
generosity is made up of the very best that the tradeshow
industry has to offer. They make us all proud
and are richly deserving of the Intrepid Award for
Don Svehla, Founder, Publisher /
Exhibit City News
Don has worked in the industry since he was 15
yrs. old, working with his father at McCormick Display later
purchased by Osgood Display Company. His experience on the show floor made Don
recognize the need for an industry news source. He
founded and published the first issue of ECN in June of
1994. Since that time the
Exhibit City News has evolved into a monthly tabloid
bearing the tagline "Uniting the Nation's Tradeshow
Community". His efforts in
providing a resource for industry news and information,
as well as, his contributions in the formation and
continued growth of the EACA make him a deserving recipient of
the Intrepid Award for 2003.
Holmes / Convention Carpet Services, Orlando,
Chuck Holmes, Convention Carpet Services, was
voted the 2002 Intrepid Award winner by the EACA
membership. Holmes was nominated for his
singular efforts to invigorate world-class exhibitor servicing
in Orlando as the President of the Orlando EACA
Chapter. "When the EACA's Orlando Chapter was first
formed, there were many aspects of exhibitor servicing there
that were in disarray," said Jim Wurm, Executive Director of
the EACA. "Union relations, contractor
relations, and a solid relationship between EACs and the
facilities did not exist. Three years after
the formation of the chapter, EACs in Orlando now enjoy a
terrific environment for servicing exhibitors at shows
there. From the customer to the EAC to the
general contractor to senior management at the Convention
Center, Chuck is forever getting involved to help grow
and better the quality of the tradeshow industry in
Orlando," Wurm concluded.
Tom Ackert, Executive Director
/ Orange County Convention
Thomas Ackert, Orange County Convention
Center, was voted the 2001 Intrepid Award winner by the EACA
membership. Ackert was nominated for his efforts to
build a world class trade show work force in Orlando, among his
other accomplishments. While presiding over an
expansion of facilities in Orlando that effectively doubled
the amount of prime exposition space at the Orange County
Convention Center, Ackert quickly recognized that exhibit
servicing capabilities would need to grow at least at the same
pace. To answer this challenge, Ackert has been a true
innovator in the development of a Training Internship Program
(TIP) in Orlando. TIP is a joint effort between the
Center, the County, the contractors, and the Stagehands Local
to develop skilled professionals to work in the trade show
Tom Cassell / Convention All Services
For many years, Tom has worked tirelessly to
promote the causes of the EACs, both in Chicago and nationally.
His efforts resulted in the formation of the Illinois Exhibitor
Appointed Contractor's Association (IEACA), and the resolution
of a number of contentious issues that had confounded EACs, and
show organizers alike for years in Chicago. Tom accomplished
this with a very simple message.
If our industry is to get past
the issues that divide us, and solve the problems associated
with their smooth move-in and move-out, we must do it as a
TEAM. For his tireless efforts in creating a new culture of teamwork in the trade show industry Tom was voted the 2000 Intrepid winner by the EACA membership.
Intrepid Award was won
by a city. The Award went to Chicago,
Inc., Mayor Richard Daley accepted on the city's
'Chicago, Inc.', the name given to the
consortium in Chicago that brought together government, labor,
facility and other industry representatives, was given the
award for the way these parties worked together to develop
solutions to the issues that threatened its position as a
leading trade show city.
To prevent shows from
leaving the city and to encourage others to return, the
consortium agreed upon a number of initiatives.
These included a unified labor force of carpenters
and decorators, relaxation of some of the electrical work
rules, a decrease in electrical rates, a new parking facility
at McCormick Place, a dedicated bus lane running between
McCormick Place and the downtown hotels and an additional 4,000
to 5,000 commitable hotel rooms.
For its unique accomplishments in keeping Chicago as one of our nations leading trade show venues, the EACA membership voted "Chicago, Inc" its first Intrepid winner in 1999.